Nedbank
IF ONLY THEIR MOTTO OF "ASK ONCE" WAS TRUE

I eronously made a beneficiary paymnt of R1000 to my expird Nedbank credit card via EFT in DEC2013.The funds were not returned to me. I went to the Queensburgh branch, who put me thru to their card div., who loggd a mising funds claim. After not hearing from them for a while I sent an e-mail to the relevant dept. who sed that if I don't hear anything, I can call the card div. with my reference no., which I did. I spoke to Carl last week who was quite helpful, and after explaining to the Manager, that it has been a long time for my claim, that they would contact Card911 who was handling it. Carl sed that sum1 from Card911 will call me before the end of close on Fri 31Feb2014. No one called. I called the Customer care card division today and spoke to Amanda, she sed that on their system Card 911 was to call me by the close of today&that I can call the manager Sibusiso Mthembu if no1 responds. I waited till 15.30&called phindile who gave me the no. 4 Sibusiso who is the branch manager in Springs and didn't know wat I was talking about or how to help. I again called the Card Div and spoke to Thanda who made me wait 4 9mins before saying that she can't find sum1 2 help&wil ask sum1 2 cal 2moro.

Company: Nedbank
Country: South Africa
City: Nedbank Credit Card Divison

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