First National Bank
Call Centre can't follow instructions Pricing Plan

I called the FNB Call Centre on 14/11/2013 to change the pricing plan on my FNB Business Account to Option 1 - Single Pricing for R175. The consultant assured me that this was done. There is a service charge on that date in addition to the usual charge on the 1st of the month, so I assumed it was changed. However, I see that it was not done and I am still on the the pay as you use option. I have subsequently submitted 2 complaints while logged in to FNB Internet Banking on 06/01/2014 (Ref: 28201800) and 03/02/2014 (Ref: 31152100), but I have still not been contacted.

Furthermore, the call centre agents are clueless when trying to phone to find out what is going on? I have spoken to one call centre agent who insisted I can only change my pricing plan in the branch.

This is not an acceptable from FNB. I expect better. FNB Internet Banking is the best service out there, but if something cannot be changed online, your call centre seems unable to assist (experienced this with a few other issues too).

As a result of FNB's mistake, I have been charged additional service fees. I expect this to be credited to my account.

Company: First National Bank
Country: South Africa
City: Call Centre

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