Standard Bank
POOR SERVICE, NO POINT IN REFERENCE NUMBERS

I called the contact center to enquire about an application that might have been filled out incorrectly. My 1st call was on 24.01.2014 where a consultant confirmed the error and I was told that it would be escalated and resolved in 3 working days. I received a reference number. On Monday 27.01.2014 I call Homeloans again to follow up on the escalation and was told it was pending. On Tue I called again and was told it was pending and that by end of day on Wed 29.01.2014 it should be resolved. When I called on Wed I was told that it does not show on the system (My query) and that it will be escalated again (When I gave my initial ref number it did not exist). I was now given a 2nd reference number and was told to follow up in 3-5 working days.(this obviously cheesed me off as I am trying to purchase a property and there is a time clause). So Today, Tuesday 4.02.2014 I call Homeloans again oly to be told there was never an escalation put on this matter and that according to the system I have only called twice. I am switching banks. Clearly Standard bank does not need me as a customer for their Credit Card, Savings, VAF, Cheque & Business acc.anymore.

Company: Standard Bank
Country: South Africa
City: Homeloans

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