Outsurance
Bad service, bad suppliers

OUTSURANCE has been slow in addressing client queries fully. My wife had a car accident in August 2013. The initial processing of the claim was seemingly done well, but since then things have gone down-hill. The panel-beater that Outsurance chose (Precision Autospray) has consistently been unable to keep its promises, and as at 28 January 2013, I do not have the vehicle. I now believe the vehicle should've been written off.
The biggest concern is that Outsurance's approach is to simply repeat the promises of the panel-beater, and then to not bother follow-up on the appropriate dates as to whether the promise was kept. I complained in mid-January 2014, and on 20 January 2013 I spoke to Outsurance. They phoned my wife to say the car would be ready on 22 January 2014. 23 January 2014 arrived and I heard nothing, I had to phone them and still it was not ready. They informed me that panel beater says it will be ready by Friday the 24th, which came and went. Then it became Wednesday the 30th.
The bottom-line is that OUTSURANCE does not take ownership of the full client experience. Their chosen providers should be held accountable. I am still waiting for feedback

Company: Outsurance
Country: South Africa
City: NATIONAL

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