Nedbank
Travelling? Stay a world away from Nedbank!

After months of battling to get my account upgraded a new card was finally delivered to me in Europe 6 days ago

I emailed Gayle Bates at Nedbanks Executive Service Support asking her to ensure that the new card was activated and would work.

I am still waiting for her to answer

On Sunday the new card was declined no less than three times. I emailed Mrs Bates again

I also emailed the the person working with my account and the Gardens branch manager

None of them replied

Yesterday I made an international call to the Executive Service Team Manager. She wasnt available

I was promised she would call back. She didnt

I then called the branch. After insisting that I wanted to speak to the manager I got put through to someone else

I again asked to speak to the manager. I then got transferred to sales

The gentleman there - Mario took my number, checked with card division and called me back

I was told the instructions sent with the card were incorrect. I was told to try again

I presented my card at a store only to have it declined

I tried online shopping - again it was declined

What will it take to sort this out?

Why are management so scared to speak to customers with problems?

Company: Nedbank
Country: South Africa
City: Executive Service Support

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