Nedbank
Incorrect information from Nedbank

My son has a savings account (VISA). I was told that he will be able to use his card in the UK.I phoned NEDBANK on the 20/6/13 to have his card activated as he was leaving on the 24/6/13.I phoned again on the 24/6 and NEDBANK confirmed that his card was activated. I was also advised by NEDBANK, to tell my son to swipe his card and not make withdrawals because the charges for withdrawals are quite high. My son left for the UK on the 24/06/13.He was unable to swipe his card, as it was declined. I phoned NEDBANK on the 25/6/13 and I was told he needs to go to a store that shows VISA ELECTRON.I informed my son (14yrs old) about this, which he did. He tried to swipe again and this time, he was told that he needs to activate his card on line. I went to the bank, where they phoned the card division and I was told that the problem is not NEDBANK, the stores are only recognising his card as an ATM Card. We were advised that he should only make ATM withdrawals. We contacted R.Hammond who stated that he cannot swipe, as there is no chip. Withdrawal costs will be /- R3000, which I refuse to pay to NEDBANK. I need to know how I can claim for these costs when my son returns. NEDBANK was incompetent.

Company: Nedbank
Country: South Africa
City: Roodepoort

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