Vodacom
Struggling with Billing

This is the third time that I am struggling just to change the bank details for a debit order for account: I06088686. The account is on my wife`s name and I (her husband) pay the monthly bill with a debit order. The bank details has changed from FNB to ABSA bank - we did go into the branch two times to change the details and never were it updated - Vodacom tried to get funds from old bank details (FNB) and everytime the transaction fails and I have to pay a R120 fee! I just spoken to one of Vodacom`s consultants and he changed the bank details over the phone to ABSA. He has given me time until Friday to pay over R1300 otherwise the line will be suspended. I told him that it is impossible as the outstanding amount in arears is only R717.22 and not R1300 . Could someone please tell me what the outstanding amount is that needs to be paid over - DO i have to make an EFT or could you schedule another debit order run? Furthermore, please explain how the current account could already be R600 for month of Apr (now only the 8th)?

My contact number is 0828092454 - the number in question is my wife`s account: 0824827578. I also paid over R669.73 on the 25th of March 2013.

Company: Vodacom
Country: South Africa
City: Johannesburg

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