Nedbank
Disgusting customer Service and Feedback
- 01-13-2014
- 9
As a loyal customer of Nedbank for the past 7 years, the only thing that I've been getting from them is a Snotty attitude and extremely bad service.
On 27 December 2013 I logged a call to notify them that I see a Saswitch transaction that double deducted. They gave me a reference number saying and PROMISING a 6 working day time frame for feedback.
On 9 January 2014 I, the customer, had to phone THEM to get some kind of feedback. Only to be informed that there was an Error on the case and that the person who submitted the query made a MISTAKE. The JHB team leaser promised me that I will get a phone call before end of that day at 17:00. What happened, I had to phone THEM to follow up.
Today, 13 January 2014, I phoned once again to follow up on progress and was kept on hold for more than 10 minutes to get feedback.
They informed me that the CARD statement and the Bank Statement are showing different information. I requested that the CARD statement must be sent to me via e-mail. This was before 9 o'clock. It's now 11 o'clock, I'm still waiting.
This is MY hard earned money. Which I work for every day and they give me attitude!!!
How is this in any way justifiable???
Company: Nedbank
Country: South Africa
City: Customer care