Standard Bank
Poor feedback on transaction

Transaction went through my account on the 3rd of September 2013, I contact the section stating to stop my debit card, which did not happened. I had to phone them again at 16h45 the same day to stop my card again! I received an email on the 13th of September, to completed the affidavit which I send through on the 17th of September. No feedback from the people and queries was sent on the 26th and 27th of September to respond without any update. No response from them, only after my wife started phoning them during the week of the 11th of November did some feedback come through stating that nothing was followed up. On Monday the 18th of november I was copied in an email form the department (Philimon Mohlako) which was send to Ahvenesh Ramouthan and Jeanette Masikane to say that investigations are still pending. I then requested the contact number of the senior manager in charge, without any joy, only another mail from Jeanette Masikane to Leeshan Ramkissoon and George Wandsella whereby George was inform of my escalation, and guess what!!! still no feedback from a bunch of amateurs to handle customer complaints.

Company: Standard Bank
Country: South Africa
City: Johannesburg

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