Clientele Life
Clientele do NOT deliver on their promises

I have been a customer of Clientele Life since 1996 making payments towards a Classic Saver Endowment Plan. I have decided to cancel this policy due to financial reasons and have requested an encashment as per the policy agreement. After the encashment the policy must be cancelled.

I have requested this encashment on 19 September 2013 whereupon Clientele sent me the required documents to complete the transaction. It is now 8 January 2014 and I still have not received my payment. I have submitted all the documents required THREE times to them - each time they come back with a different requirement. On submission of the new request there is no delivery of payment (within the promised 5 days). Upon query from my side new documents are requested. Various email and calls to their contact centre bring no resolution. I am desperate and very, very disillusioned by Clientele. Do their contact centre agents receive commission on withholding encashment payments for as long as possible?! I find this service & treatment shocking after nearly 20 years' payment for their policy. There is NO OTHER way to connect with them other than the national email address or call centre nr. HELP!

Company: Clientele Life
Country: South Africa
City: National Call Centre

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