Nedbank
Utterly poor service

I have a credit card with Nedbank, of which the card expired and I need to apply for a new card. Previously I had payment arrangements on the card, but I paid more than the arranged amount, and it has been paid up. Firstly I went to the branch, where I was told they couldn't help me, I needed to phone the customer service department, which I did. After a whole hour of being put from the one consultant to the other, I was finally told they wouldn't issue me with a new card, and that I have to apply for a new account. Problem is, the card account is still in credit with over R1000 and they still won't help me! According to the statements I receive, there is still an outstanding amount on the budget side, but they don't take the credit amount on the revolving side to the budget side. I also have a loan account, which is also in credit, where they keep phoning me every day. This is totally the worst bank to do business with in the whole of South Africa!

Company: Nedbank
Country: South Africa
City: Cullinan

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