First National Bank
Poor and inefficient service

My complaint is twofold. I have a complaint regards Ebucks and telephone banking. I logged a call in November querying why I did not qualify for a higher status on the tiers with regards rewards for my fixed deposit. Unfortunately, no feedback was ever received. The call centre also logged the request for me. I made the same query online. I never received feedback. In addition on 9 December 2013 I attempted to upgrade my gold cheque account on the website and telephonically. The call center agent did not capture my request to upgrade my account from gold to platinum nor did he follow up as to what the system failure was. It was only upon my call to the service desk to follow up on the progress of the matter on 30 December that I was informed that the upgrade was not captured. It seems that management themselves were not apologetic of the gross negligence on the part of the Bank, the employee and the system malfunction. I am dissatisfied with the service I have received and am going to move all my accounts. Additionally, I received a call from the call center on 2 January 2014 trying to upgrade my account, that is not the issue, the poor service is. FNB does not deserve my business.

Company: First National Bank
Country: South Africa
City: Telephone banking

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