First National Bank
Poor customer service

I received my renewal platinum card and pin. I tried to withdraw money and the atm prompted that the incorrect pin has been entered. I tried again with no joy. I contacted the platinum desk at around 17h30. I spoke to an agent who informed me if he resets pin count I will need to visit the branch for a new pin as I was not registered for internet banking. he then gave me an alternative whereby a request can be loaded for the pin to be read out telephonically. A request was loaded and I am still awaiting feedback. I also informed him to log a complaint about the renewal card and pin which did not work when trying to use an atm. i received an sms that stated: "reference number 338138 has been issued for your complaint. To follow up with us you can contact 0860 11 22 44" When trying to call this number today as no feedback received regarding complaint, the number provided is for telephone banking, according to the agent they can log new complaints, and they cannot view existing complaints. The agent then provided me with the correct number for complaints. When calling complaints dept they informed me the TAT is 24 to 48 hrs. Why pay R600 annual card fees for a service that is

Company: First National Bank
Country: South Africa
City: Platinum contact centre

  <     >