MiWay
Poor Service

I logged a claim with Miway on the 29th November 2013 and to date (30th December 2013) this claim has not been resolved.

I am utterly DISGUSTED in how this claim has been handled (from start till now) and I do not believe that it can take this long to resolve a claim.

I was told last week (24th December 2013) that someone would call me to finalize this claim and I am still waiting. I am even tempted to think that they are doing this deliberately because I had requested my policy with them to be cancelled just before I put in the claim.

I have spent loads of airtime and spent untold amounts of time on my work phone trying to get this issue resolved to no avail. Every time I get someone the phone I get told the same story, that the claims department is experiencing high call volumes and call back request has been logged and someone will call me back and still nothing.

Company: MiWay
Country: South Africa
City: Midrand

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