Nedbank
Cant use my card abroad as I usually do

First off .. You all useless

I want into Clearwater branch to inform I will be going oversees and I want you use my card.
( as done all the previous years)

I was told " no need to one in just phone "

When I phoned they said only my father can grant the access this Time?
( I always did it - my father cannot talk or walk, and health is failing, I explained this
In person and on the phone "

My mother tried from South Africa as well .. They said " No, we must come into the branch?? "
( please note my mother can't walk either!!)

We tried again, and you still insisted that you need to talk my father who is basically mute??

My mother and I pay the bill and you send us around in circles over and over?
Saying " come in .. Don't come in .. Phone dont phone .. Then ask .. Please can
I speak to the person who we haven't spoken to in 3 years and is mute and bed ridden"

You might claim security issues?

You couldn't even spell my name right on 3 attempts when printing my card??

I will sure as never to bother with Nedbank or American Express again. And stop
Offering us cards via phone. We don't want them

Useless and incompetent is a under statement.

Company: Nedbank
Country: South Africa
City: American Express

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