Absa
Absa i-Direct incompetence, Ive lost my vehicle

My Opel was involved in an accident on the 09 Nov. Insurance claim registered on the 11 Nov. The vehicle was collected on the 12 Nov. No communication from ABSA until I contacted the call centre on the 10 Dec to query status of the vehicle. Only then was I notified that the car was written off on the 14 Nov and moved from the panel beaters to Salvage Management Disposal. Apparently, the claim was assigned to a Senior Operator (Neville NAIDOO) on the 12 Nov who assigned an Assessor (Jaco FOURIE) who then declared the vehicle was a write-off on the 14 Nov. Neville finalised claim on the 26 Nov yet on 10 Dec I was still not informed of this decision. Call centre notified me that the person dealing with written off vehicles is Sithee NAIDOO from whom I requested the assessment report. I needed to know why car was written off. Her response to this was that she was not allowed to give me the report unless it is requested by my lawyer. I am now out of pocket, I do not have a car and I feel manipulated into buying or renting a new vehicle. This is NOT the type of behaviour I expected from a major Bank. I need some answers, I could have made alternative arrangements had I known sooner.

Company: Absa
Country: South Africa
City: I direct

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