Standard Bank
Standard Bank incabable of resolving complaints?

I have already sent 2 Reports about UCount Tiering not working
according as advertised by Standard Bank to Hello Peter. Once I made a
phone call and as a reply to Hello Peter I received two calls. Every
time I have to explain the situation again and every time I receive a
promise that it will be investigated because it is an IT problem and
that person will come back to me. Nothing has happened so far. Ref No
4119732, Ref 4141245 and Ref 4194289. Is there a person at Standard
Bank with enough IT knowledge to follow up on my complaint and
actually come back to me with an answer?
Apparently Standard Bank UCount does not recognise Internet payments
and transfers made by me and therefore I am on Tier 2. (This report together with a detailed schedule was emailed to the Complaint Resolution Centre of Standard Bank on 9 Dec 13 and I received an automated response only.)
I should be on Tier 3 from Aug 13 as I have made Internet Banking payments and transfers from my current account as follows: 6 in Aug/Sept, 5 in Sept/Oct, 8 in Oct/Nov, 5 in Nov/Dec to date.
This is now my 6th attempt to have this problem resolved. HELP!!! What can I do?
Fred

Company: Standard Bank
Country: South Africa
City: UCount Rewards Programme

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