Standard Bank
Terrible service from Standard Insurance Division

I recently contacted Standard bank insurance company regarding a claim about cracks on my interior and exterior walls at my home. Standard Bank sent over an inspector to assess the property. I was also given a reference claim number: 13/084090. The inspector conducted his assessment on the property and handed over his investigation report to Standard Bank on the 27th of November 2013. I phoned in on numerous days and times to Standard Bank on the number 0118585000 which was picked up by the switch board and in turn I was transferred. Every time I phoned in I was transferred to another department where I was left holding on for 30 minutes or so every time with the irritating background music playing with no clue of where I am in the queue. This totally me of so I phoned in again demanding to speak to the manager in charge of the department. Then too I was transferred again, with no one to speak to. All I needed to know was the status on my claim and this is the type of customer service I get.
I never really expected such poor service from Standard Bank when I was granted my home loan. I am living at this house for 6 years with no claims and never skipped a payment.

Company: Standard Bank
Country: South Africa
City: Gauteng

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