Standard Bank
I HAVE PAID MY CREDIT CARD

On 1 December I picked up that my Titanium credit card was being used. I immediately phoned Standard Bank to cancel and request a new card - this was done, and the issue was well handled.

However, as my card was cancelled, I was unable to make payment as I do an electronic transfer from my current account to my credit card - you cant pay a cancelled card. I work, so only went to pick up my new card on 7 December - by which time it did not occur to me that I had not paid, as I pay all of my accounts on the first of every month.

On Monday I received a text message telling me I had not paid, so I immediately logged into internet banking and paid. I then received a phone call with an automated voice telling me to pay or risk being blacklisted. A second phone call followed, at which point I phoned card division and asked them if payment had been received, and they confirmed it had. I received text confirmation that payment was received.

It is now Wednesday, and this morning I have received 3 text messages telling me to pay my account.

I am not in the habit of paying late or not at all. Why are your systems so slow that they are still sending me messages???

Company: Standard Bank
Country: South Africa
City: Card Division

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