Hollard Insurance
Insurer Dodging Claims Payout

I have a policy with PPS which is underwritten by Hollard and their Claims department Exiliti is dodging paying out a claim fairly. They have been sent proof of mileage with in the last year, but refuse to take into account this figure and are essentially defrauding their policyholders.

I had to do my own homework and get a quote from Transunion to see what my vehicle was worth to protect myself against this sort of. They refuse to take into account the mileage documented and supplied, or any reasonable mileage for the claim.

Also, they claim to pay out "Retail", but the cheapest quote on any retail price for an exact replacement is R15000 short of what they are willing to pay. They also are not willing to clearly define the discrepancy between the replacement Retail value and their low ball claims payout. They also claim that are treating their customers fairly.

This complaint will also be lodged with the STI Ombudsmen.

I will no longer give my business to anyone underwritten by Hollard, and can recommend this to anyone else who is either looking for STI or has cover underwritten with them.

Company: Hollard Insurance
Country: South Africa
City: Johannesburg

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