Standard Bank
Delayed feedback re. registered claim

Utter unprofessionalism! After me, the customer, having to phone numerous times as well as lodge complaints on their black hole enabled system I was finally informed this morning that the claim will not be homoured.

This of course is not due to the same supplier having replaced a pool pump earlier in the year without notifying me or Standard Bank that the 2 bag filter is not strong enough for the .75Kw pump and that damage will occur. Which it did and now in summer the pool is green and the walls getting algae damage because Standard Bank Home Owners Insurance is dragging their feet, claim 13/082750 registered on 22 November already, what is todays date?

Yet, on Insurance Online it shows that the clain is still open, yet the same supplier Swimline North have already replaced the filter a week ago on 2 December and apparently I have to pay the R 750 excess... with nothing of the sorts being done!

So poor customer service from Standard Bank, no feedback, incorrect IT system claims status provided to the customer, two complaints registered a week ago just convienently ignored, yet they probably still think they are providing valuable service to me, their client!

Company: Standard Bank
Country: South Africa
City: Home Owners Insurance

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