Budget Insurance
CLAIM PROCESSING DELAY

I filed for a claim for an incident on the 26th of Nov on the 27th. I got my assessment done on the 28th early morning, and I was told I should hear back in 24-36 hours.

I am still waiting to hear back. I have tried calling the person responsible at least 10 times, and i cant reach her. I have also called the call centre to follow up multiple times who say they have emailed the person responsible and her manager to follow up.

Is this normal? Anything I can do?

I am in urgent need to finalize this claim due to my international travel.

Company: Budget Insurance
Country: South Africa
City: South Africa

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