PPS
Poor customer service

Requested a Income tax certificate for 2013 FY from PPS on 5 November. Spoke to Mr Leroy Markgraaf who sent me the cert via email. However, cert was incorrect as it indicated that a Mr De Klerk (not me) paid my premiums. Contacted Mr Markgraaf again, who promised to resolve matter. On the 06/11/13, I still heard nothing from PPS. Contacted member services again, and spoke to Ronel Margose. She promised to resolve matter, but to no avail... After several calls from my side during following weeks, I insisted to speak to supervisor (Glenda Rama). Glenda promised to resolve matter, and yet I had to call again on 22/11/13 to beg for a corrected tax certificate.
According to PPS, Mr De Klerk is paying the premiums. However, the account is my own ABSA account. In addition, I am paying another PPS policy for Mr De Klerk!!
Glenda promised to resolve this matter, but on 03/12/13 nothing has happened. In addition - a premium was deducted again for Mr De Klerk. I therefore contacted Glenda (again) who promised (again) to resolve the matter by today... needless to say it is still not resolved.
Unprofessional service from PPS - rather look for other service provider!!

Company: PPS
Country: South Africa
City: Member Services

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