Standard Bank
Inability to solve urgent problem

I have lived in Australia for 18 months, during which time there has been zero activity in my Standard Bank account. Yet over R100 a month in service fees is being taken out, causing my account to go into overdraft.
I URGENTLY need to close the account as a result of this.
I've been told the only way to do this, being out of the country, is to send a secure message on internet banking. But the one-time password I need is being sent to my now defunct SA number.
I have requested to have this password sent to my email address instead by sending signed copies of my ID and bank card, yet have received no response - despite numerous calls.
The reference number I was given is 7000446549.
Aside from the atrocious communication, the fact that so much money has been taken out of an inactive account is unacceptable and unethical.
Sad that the bank I've been with since I was a child has left such a bitter taste.

Company: Standard Bank
Country: South Africa
City: Rosebank

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