Outsurance
Good start, but awful end - still waiting

My car was flooded during the Somerset West flash flood 15 Nov. Reported to Outsurance the next morning. Call was taken by Lizette, who arranged for the car to be towed to the assessment centre and advised that the carpets would be replaced & valeted, but the engine was difficult to diagnose and would be sent to a service provider. I received an auto e-mail with her e-mail and phone #, as well as the service provider, Station Motors. From here on, over 1 week, all communication with Lizette stopped. The provider let me know that the car was sent to McCarthy VW in Parow, who would diagnose further. The provider & the sub-provider let me know that the quote was done and sent back to Outsurance to make a decision (fix it or write it off). I am clearly concerned at this implication, but no amount of phoning or e-mailing Lizette worked. I asked another consultant (having given up on ever reaching Lizette now) who said that they would find out and get back to me-which also didn't happen. I have just called again, and spoke to someone else, who told me that they are waiting for the panelbeaters. When I asked why? He told me it was to fix it! Communicate with me - why must I chase all day?

Company: Outsurance
Country: South Africa
City: Nationwide

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