Outsurance
CLAIM LODGED 05.04.2013 AND CAR STILL NOT REPAIRED

05.04.2013 Claim lodged. Claim No 96032501
08.04 Took the car to the Outsurance Assessor
12.04 Recvd e-mail from Outsurnace, Lee-Ann Clark, with name of Service Provider Nu Wagon Panelbeaters
15.04 Car booked in at Nu Wagon
26.04 E-mail to Lee-Ann re bad feedback from Nu Wagon on progress of car. No response recvd from her
26.04 Nu Wagon advise that the parts to repair vehicle recvd from Hyundai & installed Needs approx 2-3 days to finish work
30.04 Liani at Nu Wagon advises car sent to the Hyundai for quote on water damage
06.05 Car actually only now sent to Hyundai The Glen for water damage repairs
06.05 Mr Nawn phoned Outsurance & Nu Wagon Panelbeaters from Tanzania Got Ref No from Outsurance Panelbeaters just pressed phone down
07.05 Phoned Nu Wagon & asked to speak to Manager. Spoke to Ms Eurika van Blommenstein Explained our frustration in that we don't get proper feedback from Liani on status quo of car. Always have to consult with Supervisor & will phone back but never phones back
07.05 Phoned Lee-Ann Clark at Outsurance L/m at Call Centre.
08.05 Quote received from Hyundai for water damage Sent to Outsurance for authorisation.
15.05 Still no authorisation.

Company: Outsurance
Country: South Africa
City: HEAD OFFICE

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