Tic - Travel Insurance Consultants
Delayed Luggage Claim

We travelled to Thailand recently and took out travel insurance which cost us R1200. Our luggage stayed behind in Johannesburg and only reached us 4 days later in Phuket.

We phoned to see how much we were able to claim and they said R1000 per person.

As you can imagine we had quite a few things that we had to buy, swimwear, suntan lotion, flip flops, shampoo and other toiletries, t-shirts and clean underpants, swim towels etc. Easily way more than R1000 per person but we had to get these items otherwise our dream holiday would have been ruined.

I knew that we had to get receipts to be able to claim but it was virtually impossible to get a receipt anywhere where we shopped as most things were at markets where you bargain for the cheapest price. Even some of the supermarkets weren't able to give us receipts.

I took photos of the stuff we bought so I could at least prove that we bought it. After submitting TIC just said that they can only pay for the receipts shown. It takes someone with half a brain to know that we spent more than R1000 per person to buy four days worth of clothing but they insisted and weren't negotiable at all.

Very disappointed in TIC!

Company: Tic - Travel Insurance Consultants
Country: South Africa
City: Online

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