Absa
Incompetent & rude phone call

I received a call from Ernest Molatlhwa about my account which according to him was in arrears. He kept interrupting me and making snotty comments when I asked that he explain how he got to an extremely high amount, which could not be correct. I asked him to stop interrupting me and let me finish. I explained amounts paid to him, and he made comments like "assuming you paid - two months ago" I mean how can he say ASSUMING... He was arrogant and kept interrupting me. I had to find out with a different consultant what his name was after I threw the phone down in his ear. Unacceptable rude wrong and arrogant service - which I have come to expect from ABSA as this seems to be the norm of the service received.

Company: Absa
Country: South Africa
City: Credit card division

  <     >