Standard Bank
Passing of my father (Lack of compassion)

My father passed away on 11/11/2013 I phoned the funeral claim division and they informed me that i require a couple of docs nowhere did they inform me that they needed the original and I had copies certified, went into the West End branch I now find out that they need the original docs i leave feeling very dispondend as this is suppose to be easy we have already gone through enough with the passing of my father. We had the funeral on that Friday we back to the branch on Mon with the docs specified, sat for over an hour for a consult to assist only to be told the ID doc now needs to be stamped (3 time back) OK they leave get the doc and send it through to the claims division. We now have proof that the fax has been sent and 10 pages where sent succes I phone today quess what they now dont have the correct documents this is sersiously patetic service (but no one called to inform) I again sent the documents through. Yesterday I phoned Tarryn Barfold to complain about the service was promissed a reference number (still waiting) I then called in again today and spoke to Praveen Mumikum and could note that agression in his voice service again pathetic - will it help to complain?

Company: Standard Bank
Country: South Africa
City: West End and Funeral Claims

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