First National Bank
Unpaid funeral claim

My late father opened a FNB smart savings account with an imbedded funeral policy. Upon the passing of my father I contacted the call centre in order to process the funeral claim. I contacted the call centre and forwarded the documents on 24 June 2013 and was informed that there was no beneficiary stipulated. As the sole beneficiary I forwarded copies of the ID's, death certificate, claim form, copy if the will, etc. I was then informed that I needed to get a form from the court. I had to take off from work to get this form. I then took it to Somerset mall branch and today to grassy park branch. still no joy. is this how one is treated in this very sad time of one's life? I have provided all the necessary docs and to date I'm getting the run-around. on your system there a is no place to select a beneficiary. So why the run around.
This claim is taking close on 4 months. I would appreciate a speedy finalisation of this claim. I await your urgent feedback.

Company: First National Bank
Country: South Africa
City: Funeral call centre

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