First National Bank
Duplicate of payment of a faulty system

A lady called me to harass me about payments I made a year ago. Apparently the FNB system was not working and they made duplicate payments. The lady told me that it is my job to give them contact details of the person I paid and if I paid into my other account I must submit my other bank's statements. They duplicated payments, I did not, why harass me with calls. Why did they not contact me, wait for now. They sent me my FNB statements that shows only the transactions I know. As banks they should contact Standard Bank, why should I do their job. They will not give me any of their client's information, why should I? They give me 30days to scrutinize my account and they wait for a year to tell me about their faulty system.

Company: First National Bank
Country: South Africa
City: Mybranch

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