Complimed
Policy: 13004013 - Claims - silence?

Within my policy number 13004013, I submitted a claim on 21 October 2013 and I was then advised by an email from Liz that my claim will be sent shortly to the Underwriters. Then in between 21 October 2013 and 5 November, I received no updates, but unfortunately I only received so LATE news from my broker. While I understood that the claim was pending due to the error that the hospital made, they should have updated me in where they can. Why must I do the job to chase them? The last resort will be bringing in a short term ombudsman and ask this authoritative person to do the investigation. I really think it would be time to change to another highly professional gap cover insurer later. Cannot afford to be on the hang-up so laong. So where is the real process? I just noted that Complimed claimed in own words on hellopeter: "We are currently experiencing a backlog in the claims department due to the process of Complimed moving its administration to another service provider." So why did they not disclose this on their claims on their website? So silently doing the work without informing clients in ADVANCE?

Company: Complimed
Country: South Africa
City: Pinetown

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