Outsurance
CLAIM AGAINST LIGHTNING DAMAGE

We had the unfortunate damage to our property by lightning,

I called Outsurance to lodge a claim and Muneer Vally took the call.
He explained the basic procedure very easily and simply. We got through the formalities with a breeze.

It was a Friday afternoon. I told him I will get my service providers to attend to the damages. Unfortunately no one was available to do the repair work in the weekend. I waited the Monday for them to respond but to no avail.

On Tuesday morning when Muneer Vally did not hear from me he called me, as a follow up, enquiring about the progress. When I told him that I was still waiting for the service providers to respond. He said that it was an urgent matter and he will send a service provider immediately to assess the damages. With 30 minutes of our conversation I received a call from a service provider for an appointment.

When Muneer Vally received the report he immediately called me to explain the extent of the damage, the repair costs and the replacement/repairable items. The quote was accepted and the service provider was appointed to carry out the repair work.

Thank you Muneer Vally for taking your work seriously. Outsurance good appointment.

Company: Outsurance
Country: South Africa
City: Durban

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