Standard Bank
Deposit protector and Top up insurance payback

I had a car that was financed by Standard Bank VAF. I bought the car in 2011 Feb unfortunately I was in an accident early Oct 13, the car was written off. My insurance company paid the bank the sum of my car's retail value on the 26 Oct 13, an amount of R 2000 remained & was settled off by my final instalment which ran on the 31 Oct 13.

After my insurance company had paid the bank, I made a claim with Standard Bank insurance division on the 29 Oct 13 for my top up & deposit protector insurance. I was assisted by a Keenan Morris who did an excellent job of lodging a claim on my behalf. I was told by Keenan on Friday 1Nov that the claim had been processed and according to the claim I was entitled to a particular sum of money from both my top up and my deposit protector plan.
I was told by Keenan that this sum of money would be paid into my Standard Bank VAF account and from there it would be paid into my cheque account. I have NOT received this money. I spoke to Keenan again on 7 Nov 13 he confirmed again that on his side payment was made the delay is elsewher. I want to know what the hold up is, I was put through to a Badumile Gema, she never answers her phone or emails

Company: Standard Bank
Country: South Africa
City: Vehilce and Asset Financ

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