First National Bank
NO PROTECTION OF CUSTOMERS PRIVACY

I have been receiving statements for a L VAN ASWEGEN and I do not know this person. I have contacted the customer service department four times to request that the bank stop posting statements for this person to my address. The emails have been received and read, but the statements continue to be sent. I do realize I am not the customer and instructions should normally come from the customer himself, but surely a call centre agent can pick up the phone and phone their customer and get new details? If I tell you the person is not staying at this address, do you realize the risk attached to keep sending the bank statements to an address the person is not staying at? Surely that outweighs the fact that I'm not the customer?
Normally I'm quite impressed with FNB's products and service, but I must admit this incident has me concerned about privacy issues

Company: First National Bank
Country: South Africa
City: Customer Service

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