First National Bank
FNB HOW CAN WE INCONVINIENCE YOU

I don't understand why must I constantly complain about poor service from my bank? Yesterday I realised My OTP was being sent to my old cellphone number, this is 2months after I have phoned FNB to change my cell phone details. I went through the verification process, there were problems then and yet again I experienced even more problems. First spoke to Bradley from online banking who then transferred me to Premier suite lounge for further assistance, Bonga took the call and I still had explain to him what my problem is. *why is there a cold transfer between the staff? * When Bonga couldn't assist me I asked him to escalate to his team leader of which Caswell took the call. He was unable to resolve my complaint then he promised to get the staff to call me back by 12H00 of which they did not till today. This incident took place on the 30/10/2013.

Company: First National Bank
Country: South Africa
City: South Africa

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