Innovation Group
Claim started 18/09/13 and still not yet paid

A new claim was registered on 18/09/2013. The Innovation Group sent out an assessor to BMW Centurion within a few working days. On the 26/09/2013 I sent Derick Krohn an E-mail requesting them to please get back to me with any feedback. within a day or 2, the claim was split into 2 claims and approved R20 000 of the total repair. (Happy). BMW then repaired the vehicle and an invoice was sent to [Email Removed] with all requested documentation on the 10/10/2013. According to their system, the claim is on hold for lack of documentation since 11/10/2013, however no one is able to inform me of exactly what documentation is needed. I was told numerous times to speak to Dian or her manager (0117905116 & 0117905133), also left them numerous voice messages and have had no reply to date. I was told the claim takes up to 14 working days from date it was processed, but seems not to have been processed yet. Policy Number: URQ001634 Claim 1:070966 (R11 000) & Claim 2:070440 (R9 000).
I was also told that the refunds department is an inbound call center and may therefore not receive outbound calls but they have marked it as urgent and I will be contacted within 24 hours...

Company: Innovation Group
Country: South Africa
City: Refunds / Claims

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