Absa
Absa Online Banking service failure

I cannot add a new beneficiary & request a notice of payment to myself via email, because that option just seems to have been switched off, e.g. no fields appear on screen into which one can insert an email address.
I duly phoned the call centre & got connected to Zunaideen, who proceeded to fiddle about ineffectually with what is clearly a trial & error approach, unitl I got impatient. Then he wanted me to send an email to 'sup4' which is some kind of back office technical function, but I refused to do that, because last time I tried that (with a different problem), I just got automated responses about receipt of my email, & no help whatsoever. What's the point of employing people in problem solving roles who don't know what they're doing, or, if they do know what they're doing, don't speak to clients and get so many emails a day they're effectively disabled from solving problems in the first place? Does Absa 'internet banking support' actually employ anybody who can solve problems effectively & speedily??? I won't pay good money to use a dodgy online banking system.

Company: Absa
Country: South Africa
City: Internet banking support

  <     >