Absa
Serious service failure

My internet banking failed on Mon morning 3/6. The call centre had 'high call volumes' when I phoned in the morning. The call centre had 'high call volumes' in ther afternoon when I tried again, but I desparately hung on & got a live person after about 20 minutes, who tried a couple of basic things, but that didn't solve the problem. I was told to email [Email Removed] but surprise surprise, this Absa Technical Support has 'high email volumes' and hasn't sorted out my problem. The automated apologies for delays are really annoying as well. So, when I try my luck again at 0:15 on 5/6, there's still nobody to help me, & when I try to organise telephone banking as a back-up, because I'm getting desparate to transact, I get told I was de-registered because I didn't use the service & I'll have to go to a branch to get sorted out (nobody told me that I would be de-registered & the reason I do internet banking is that I haven't got time to go to branches). Absa's complete failure to help me when it really counts makes me extremely angry. Can someone over there please wake up & provide the service for which you get paid!

Company: Absa
Country: South Africa
City: Johannesburg

  <     >