Absa
WHY BOTHER EMAILING ABSA ONLINE SUPPORT

I was having a problem with my Absa online banking account - in terms of changing details of recurring payments. I sent an email request to Absa online help explaining the problem. Around 3-4 days later I got a response saying I must send a screen shot. That was Monday, it is now Thursday - over a week since I first logged the request and have not heard back. Shocking service from what is meant to be an advanced online bank! I cannot call during office hours but feel they should respond to email queries as this is what they offer. Terrible and am now more than ever certain I need to change banks...

Company: Absa
Country: South Africa
City: Online

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