Nedbank
Request not attended to

I paid up my vehicle on the 23rd of January 2013.

I called Jacqueline Opperman who is a team leader in the Restructuring: DRRS department on Monday, 28 January 2013 in the mornign requesting a paid up letter on my vehicle finance. I subsiquently sent her an email at 10:39 reminding of our telephonic discussion, I then sent her another email at 14:20 yesterday asking her for the letter.

I sent another email this morning at 10:00 asking her to send me the letter and i went further and call her at 10:35 asking her for the letter and asked her to look for my emails in her outbox. She promised to send me the letter in a few minutes time (her exact words)

What i dont understand is why must request service 5 to 10 times before getting what i want.
I am working for the Old Mutual group of which Nedbank is part of and if this is how you treat your own employees its really shocking how other clietns are getting treated.

I am really disappointed in the level of treatment i received from Jacqueline.

Company: Nedbank
Country: South Africa
City: Restructuring: DRRS

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