Auto And General
Looking for a reason not pay out

We were involved in a serious accident on Sunday morning. The police were present and after checking me (obviously checking if I was under the influence of alcohol), advised that I be taken home to rest as I had no injuries. I was disorientated and shocked from the incident and still cannot believe how this happened 2 days later. I went to the police station later that morning to report the accident. The Auto & General person Aman, handling the claim started to ask questions of the events leading to the accident. I passed on cell phone numbers of persons as he requested and he interrogated them and afterwards called me and claimed that he believed I was drunk. He also wanted me to sign some affidavit so that he could track my movements and my passenger movements. He said he had spoken to witnesses in the area and they, after admitting that the police was present, believed that I was drunk. He said that if we did not allow them access to our cell phones, Auto & General will repudiate the claim and that I'm can engage and attorney. I cannot believe the extent that Auto & General is going to to avoid paying the claim and traumatizing us further.

Company: Auto And General
Country: South Africa
City: Durban

  <     >