Auto And General
Claim denied

My son traded his vehicle in on a smaller, less expensive one for fuel consumption purposes and was in an accident in the pouring rain on his way to College. The traffic came to a sudden stop and he bumped into the car in front of him. A few seconds later a car plowed into the back of him. The night before the accident he sent me the car details so that I could call Auto and General and take one vehicle off to replace it with another one. Unfortunately, while I was online to Auto and General, he was in the accident and he called me on my cell phone from the police station. After an enquiry we discovered that he had had the accident approximately 9 minutes before the change had been made.
My disappointment is that firstly, we had a vehicle insured with them at that time, paid up to date. Secondly, we had insured the vehicle very honestly, citing that he was under 25, took extra insurance to reduce the excess and had never made previous claim on any of the insured vehicles with Auto and General. Somehow, none of this mattered. The fact of the matter was that we did not insure 9 minutes earlier. We now have a student with no transport and a single Mom unable to pay for repairs :-((

Company: Auto And General
Country: South Africa
City: Western Cape

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