Standard Bank
Maybe I will get service by complaining online

The end of August, my tiering points changed as my marketing consent was taken away without my consent.

I called the call centre to complain, and I was informed that this will be rectified. When the end of September arrived, this was still not sorted out and I sent an email on 9 October to complain again. I immediately received an automated response saying that I will be helped within 24 hours. On the 14th of October I went through this process again and added Standard bank's complaint resolution to the email list. The only response I received was two automated responses.

I sent an email again today, but I think the automated responses is all that I will get! Maybe Standard Bank should work on giving service when it matters instead of being on the top of the list of resolving issues on Hello Peter.

Company: Standard Bank
Country: South Africa
City: UCount

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