Nedbank
Unauthorised deductions

Once again an unauthorised deduction from my account. Although the amount is small, this is not the first time that this has occurred, neither is it the first time that I have raised a complaint about this. It is the inconvenience of telephone calls or going to the bank to get the matter rectified.
On 28/01/2013 an amount of R10.00 was deducted for counter statement fees. The only time I had any contact with the bank in January was when I collected my new garage card.
The regular occurrence of these mishaps is becoming extremely annoying and is normally attributed to a clerk not closing off a screen or some other vague excuse. The question remains, why are they accessing my account when I can do so myself via internet banking?

Company: Nedbank
Country: South Africa
City: Empangeni

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