Homemark
Unauthorised sales, BAD Customer Service, No Feedbac

The Management
Homemark

Customer No. 907285

This letter to inform your office that Homemark has deducted a further unauthorised amount of R3 300- 00 from the Standard Bank Credit Card of Ms E Carsten on 23 January 2013. The amount was not reversed by Standard Bank as earlier mentioned.

The Full amount owed by Homark to Ms Carsten is R10 683-00 .

She is a pensioner and is not able to afford this loss.

Your responce will be welcomed to settle this matter.

Dear Herman

I am directing the following e-mail to yourself and Homemark Customer Service.

My three phone calls to you during November 2012 refer. No response or feedback from your office to me has occurred.

Ms E. Carsten agreed to an order on 04 October 2012 which was cancelled and returned to your office in time. Your office has agreed upon the amount of R1 999-00 to be paid back to Ms Carsten.

On 05 November 2012 Ms Carsten received a call from a sales person from your office. She informed the sales person that she was not interested in any products. On the same day R2 692-00 was deducted from her credit card account. On 07 November 2012 a second amount of R2 690-00.

Company: Homemark
Country: South Africa
City: Johannesburg

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