First National Bank
FNB long term clients-misled & robbed for loyalty

At 40 years old tomorrow (yay), having been lifelong client of FNB I am seething mad, lividly outraged & completely appalled by (new?) transaction rules - tantamount to blatant of supposedly valued clients granted apparently 'premiere' accounts. FNB seems no better than criminals cited as factors in justifying excessive fee inflation year on year - & poorer service

I got a FNB platinum credit card - implying some purported benefit.. at least some respect as good clean customer expected?
Awaiting replacement of faulty debit card, I'm limited to using platinum card.
I check online to ensure sufficient positive balance for my transacting needs - always avoid debt.

If no sufficient funds available when authorizing a purchase, transactions should naturally be declined..deposit more money to succeed.. simple.

Instead FNB happily authorizes a transaction request - success - as in NOT declined... then automatically penalizes me R260 for being 'overdrawn'

I never consented to this rule. Why decline some but allow these?
If insufficient funds - decline!

FNB misled me, then robbed me twice, gave me no info, option or choice.
Is this legal? certainly dishonest..not right

Company: First National Bank
Country: South Africa
City: National

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