Vaal Central Insurance Brokers
16 minutes to change policy and mail new document!

Why can't ALL service in this country be like that received from Arlene Goldberg at Vaal Central Insurance Brokers in Johannesburg?
This is EXACTLY why I use a broker and don't go for the Out My Way insurance companies.
I mailed Arlene at 15h43 to request 3 changes to my existing policy: 1) remove an old item, 2) update an existing item and 3) update a replacement value.
At 15h46 Arlene mailed me back to say she would effect the amendments and mail me a new policy schedule once done. I didn't expect this before the next working day, but low and behold, at 15h59, 16 minutes after my initial mail, I received my new, updated policy document from Arlene, with all the changes done and dusted!
Now THAT is how it's done!
Thanks Arlene, as always, you deliver perfect customer service.

Company: Vaal Central Insurance Brokers
Country: South Africa
City: Johannesburg

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