First National Bank
ANOTHER POOR SERVICE FROM FNB!!!

There was a debit transaction of R230 which was not performed by me. The Cheque card was in my possession at the time of transaction. I reported this incident to FNB Division on the 24hr helpline number, they immediately cancelled the associated Cheque card and advised to fill out a form and send it to them with a copy of the Cheque card my ID, they also said that they would investigate the matter and get back to me within 5 day. After 5 days, I sent a reminder via email stating I did not hear anything from FNB as yet; someone from the Dispute emails saying I must fill out another form as the one I had filled out was incorrect in this matter. WHY IS FNB STAFF NOT TRAINED WELL??? THIS IS A CASE OF AND THE PERSON ASSISTING ON BEHALF OF FNB DOES NOT EVEN KNOW WHICH FORM THE CLIENT MUST FILL OUT!! AND ON TOP I WASTED 5 DAYS WAITING FOR A RESPONSE TO MY COMPLAINT. I WANT MY MONEY BACK IN MY ACCOUNT!

Company: First National Bank
Country: South Africa
City: DISPUTE

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