First National Bank
Horrendous service and at FNB Humansdorp

Last Tuesday I headed into my local town to go and pay a traffic fine. Get to the traffic department only to find the power is off. After closer inspection of the fine I see that it is payable at Fnb. I get to the Teller and hand the fine over. The chap has absolutely no idea what he was doing and proceeds to ask me a whole bunch of stupid questions. I tell him PLEASE in a rational voice to do nothing further as I do not want to be out of pocket and to make a photo copy and show his supervisor so they can teach him what to do. Then to my disgust one of the patrons behind me commented "Ya it's ok for a white woman to throw her toys out the cot"... He then persisted in harassing me in full view of the tellers, supervisor and patrons. As I was about to leave (and close to tears) one of the other tellers in no friendly way said he could do the transaction which he did. This morning I log into my Internet banking only to find I HAVE BEEN CHARGED R40 to pay a R300 fine!!!

Unacceptable! What do I pay bank charges for? How about training your staff? And since when do you condone and harassment on your premises? Action should have been taken. Your supervisor did nothing. Disgusting.

Company: First National Bank
Country: South Africa
City: Humansdorp

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